02.06.2009

Finishes Top Among Delaware North Companies Park and Resort Properties

The Lodge at Geneva-on-the-LakeThe Lodge at Geneva-on-the-Lake was recently recognized for exemplary customer service in 2008. The Lodge ranked first among Delaware North Companies Parks & Resorts’ 15 prestigious properties including the Ahwahnee at Yosemite, Sequoia National Park-Wuksachi Lodge, Harrison Hot Springs Resort & Spa, and the BALSAMS Grand Resort Hotel. The Lodge’s overall 97 percent guest approval score and a 94 percent guest experience rating score, ranked it third and fourth, respectively, among all of Delaware North units.

The Lodge’s customer service ratings were based on quality assurance mystery shopper visits conducted as part of Delaware North Companies GuestPath® program. The guest relations program reflects the company’s commitment to provide every guest with a memorable experience.

“We believe our success stems from the associates that work at our property. They are proud to be working for The Lodge at Geneva-on-the-Lake and proud of its contribution to the community. Our associates have a Midwest culture and truly enjoy serving guests,” said General Manager Jeannette Petrolia. “With 2009 officially being the ‘Year of the Guest’ at Delaware North, The Lodge is committed to continue providing excellent customer experiences for our guests. Our associates regard The Lodge as an asset and serve our guests in the same manner.”

“The Lodge has provided wonderful benefits to Ashtabula County. Not only has it added commerce and business into the County, but it has spearheaded the growth of the travel industry in area,” said Ashtabula County Commissioner Daniel R. Claypool. “The Lodge was a positive project when it began in 2004 and is even more so as we head into 2009 with this great honor.”

“I would like to thank each associate for their high standards in customer service. They treat guests with respect and friendliness and it is because of their hard work that The Lodge has experienced such success,” continued Claypool.

About the Lodge at Geneva-on-the-Lake
Located at 4888 North Broadway (State Highway 534) in Geneva-on-the-Lake, the Lodge at Geneva-on-the-Lake features 109 finely appointed guest rooms (the majority with lake views); Horizons, an upscale restaurant with a striking octagonal dining room and breathtaking view of Lake Erie; a lounge with a rectangular bar and great views of Lake Erie; and amenities that include a fitness center, game room, indoor pool and gift shop. The Lodge entrance is located one mile north of Geneva State Park, on the left. For room reservations, call 866-442-9765 or visit www.TheLodgeAtGeneva.com. For Horizons reservations, call (440) 466-7100, then press "2."

The Lodge is adjacent to Geneva State Park, which encompasses 698 acres featuring 1.6 miles of Lake Erie shoreline as well as a beach and bathhouse, six-lane boat ramp and marina, hiking, picnic areas and more. To learn more about Lodge at Geneva-on-the-Lake, visit www.TheLodgeAtGeneva.com.

About Delaware North Companies Parks & Resorts
Delaware North Companies Parks & Resorts is a subsidiary of Delaware North Companies, a leading hospitality provider with significant experience in hotel, retail, food service, recreation and transportation operations. The company's portfolio includes historic properties in North America, such as Kennedy Space Center Visitor Complex; Yosemite, Sequoia, Yellowstone and Grand Canyon national parks; Asilomar State Beach and Conference Grounds; Tenaya Lodge; Harrison Hot Springs Resort & Spa; Niagara Falls State Park; Jones Beach; Plaza del Pasado in Old Town San Diego State Historic Park; The Lodge at Geneva-on-the-Lake; The BALSAMS Grand Resort; and The Gideon Putnam Resort. For additional information, visit www.dnchospitalitymgt.com.

About Delaware North Companies
Delaware North Companies is one of the world's leading hospitality and food service providers. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, Delaware North Companies Travel Hospitality Services, Delaware North Companies Sportservice, Delaware North Companies International and Delaware North Companies Boston, owner of TD Banknorth Garden, Delaware North Companies is one of the largest privately held companies in the United States with revenues exceeding $2 billion annually and 50,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit www.DelawareNorth.com.

Contact(s)

Jeannette Petrolia, General Manager
(440) 415-1501
jpetroli@dncinc.com

Michelle Wood, Yopko Penhallurick LLC
(440) 834-8615
mw@yp-pr.com

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